And we are particularly proud of what that means locally: Cloudar is the only locally headquartered Belgian AWS Partner authorized to carry the Backed by AWS Support label.

The designation is more than a badge. It means AWS has audited and certified Cloudar to deliver technical support on its behalf. Instead of coordinating between your managed services partner and AWS Support, Cloudar becomes your single point of contact for AWS support.

Our engineers handle first- and second-line support directly. They already know your AWS environment, architecture and workloads. When deeper AWS expertise is required, we can escalate directly to AWS through dedicated escalation paths and work with AWS experts on the issue.

More than an escalation path

Being a Partner-Led Support partner also gives Cloudar capabilities that regular AWS MSPs do not have.

Cloudar engineers have access to additional AWS support and diagnostic tooling, including secure access to a subset of the tools used by AWS Support engineers themselves. This gives us additional service-side visibility when troubleshooting complex AWS issues.

The result is simple: less back-and-forth, faster diagnosis and faster resolution for our customers.

We have also integrated AWS Support directly into our own operations. AWS Support cases are synchronized with our Jira-based service desk through the AWS Support API. When AWS responds, that information flows directly into the same customer ticket our engineers are already working on.

Proactive, not just reactive

Partner-Led Support is not only about fixing problems when something breaks.

Our managed AWS environments are continuously assessed for security, compliance and configuration risks. Findings enter the same operational processes as incidents, allowing our engineers to identify and address potential problems before they become support cases.

For our customers, this means:

• One support channel: Cloudar owns your case from start to finish.
• Engineers who know your environment: no anonymous support queue starting from zero.
• Direct AWS backing: when AWS expertise is needed, we have established escalation paths into AWS Support.
• Exclusive PLS tooling: additional AWS diagnostic capabilities that aren’t available to regular MSPs.
• Faster troubleshooting: better visibility and direct integrations reduce unnecessary back-and-forth.
• Proactive support: we continuously identify risks instead of waiting for incidents.

The Backed by AWS Support label is therefore much more than another AWS badge. It validates the people, processes and technology behind Cloudar’s support organization.

And as the only locally headquartered Belgian AWS Partner carrying the Backed by AWS Support designation, we can combine that direct AWS backing with what has always made Cloudar different: a local team that knows our customers and their AWS environments inside out.

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